Frequently Asked Questions

Whether you rent out your home or not, having a local point of contact is essential. We offer:

• Worry-free management of your second home while you’re away.
• Personal attention to your home and your guests.
• Reliable service and knowledge of the local market.
• A professional and fully legal company.
• 100% focus on property management – not a side business, but our core expertise.

With us, you can rest assured that your property is in good hands.

We offer our services to all homeowners in Jávea and the surrounding areas, regardless of whether you rent out your property or only need management services.

Yes, please let us know when your home is occupied.
This helps us handle alarm notifications appropriately and prevents unnecessary checks such as an inspection while you or your guests are still sleeping in.

Yes, we are fully legal and registered:

• Our intra-community VAT number is ES-B75605451.

For holiday rentals, we are officially registered with the Ministry of Tourism of the Generalitat Valenciana under registration number EGVT-974-A.

We are your point of contact in Jávea for everything related to your home, guests, and stay. We also provide advice on local services such as hairdressers and physiotherapists.

During our opening hours, we aim to respond to your questions as quickly as possible. Please note that tasks such as requesting quotes or home visits are charged at our standard rate.

Are you renting out your home? Then we can offer this service to your guests as well.

Yes, this is included in our key holding and property management services.
We handle alarm notifications according to your pre-agreed instructions.
Please note that property visits are not included in this service and will be charged at our standard hourly rate. Always let us know who is staying in your home.

We inspect your home, garden, and pool for damage, leaks, and moisture issues. In addition, we check the water, gas, and electricity meter readings, along with any other specific points that are important to you.

We welcome your guests at your property, hand over the keys, and provide a tour with explanations of all key features.
Before their arrival, we check that everything is in order, based on our checklist and your specific preferences.

This service is available Monday to Saturday from 08:00 to 23:00 (outside these hours and on Sundays upon request).
Requests must be submitted at least one week in advance; for last-minute bookings, please contact us by phone.

By arrangement, we can agree on a pickup point and escort the guests to your home (this may incur additional charges).
The service includes a maximum of 2 hours, including travel and waiting time; after that, our standard hourly rate applies.
Guests will be asked to call us upon approaching the property or in case of delay.

Optional: You can add a local point of contact and SOS service. This allows your guests to reach us during opening hours—or 24/7 if the SOS service is included.

With our check-in service, we inspect your property in advance and ensure everything is in proper working order, following our check-in/check-out checklist.
Tenants can then collect the keys at our office or at a pre-arranged location. If preferred, we can also hand over the keys to the tenant in person.

The service is available during opening hours and on Saturdays (unless otherwise agreed) and includes a maximum of 1 hour, including travel and waiting time.
After that, our standard hourly rate applies.

With the Meet & Greet + Your Local Contact and Meet & Greet + SOS services, your guests can receive a small welcome gift upon request. This will either be handed over in person or prepared in the accommodation, along with our phone number for any questions or assistance.

Would you like to offer your guests a personalized welcome package? No problem!
We can put together a custom package together for example, a bottle of wine with a card, some snacks and drinks, or basic groceries (such as water, coffee, tea, bread, etc.) so your guests don’t have to rush to the supermarket upon arrival.

You are responsible for sending the travel documents and arrival information. BonCasa Costa Blanca provides a document with the arrival procedure and contact details, but you are also free to use your own materials.

We only visit the property after consultation and with the approval of your guests. Their presence is not required; with their consent, we carry out the work without disturbing them. Whenever possible, we schedule maintenance after their departure.

• Monthly fees must be paid between the 1st and 5th of each month.

• Additional services are invoiced at the end of the month and must be settled within 15 days.

• Major works usually require a deposit in advance, with the remaining amount due upon completion.